Outsourcing

Today, more than 75 percent of companies outsource some IT functions to outside service providers. Outsourcing is a proven, strategic way to reduce and control operating costs, improve company focus and gain access to world-class IT processes.

Cost Containment and Quality

MindMap teams will manage the day-to-day operations of all or part of your application portfolio to help improve the reliability of mission-critical production applications and control maintenance costs. Outsourcing partnerships are based on executing to agree upon levels of service for a fixed fee. While clients may experience a slight decrease in IT costs in the first year of an outsourcing partnership, cost reductions of 25%-45% and service level improvements of 10%-15% are not unusual in year two. Over a 3-5 year period, this results in a substantial and guaranteed return on investment-something that cannot be said about too many things these days.

How does MindMap achieve this for our clients? Our Outsource Delivery Model —including an offshore capability — and several unique aspects of our outsourcing methodology combine, allowing our clients to drive costs down while improving service levels and software quality.

Outsource Delivery Model

One of the most innovative ways MindMap saves clients money and stays attentive to their unique business needs is through flexible delivery and resource management. MindMap's Outsource Delivery Model provides clients with blended onsite, offsite and offshore teams customized to meet each client’s project requirements.

The Outsource Delivery Model is flexibly designed to reduce labor costs while maintaining high quality standards. The foundation of the Outsource Delivery Model is MindMap's strong commitment to quality DELIVERY MANAGEMENT—the integration of world-class project management, methods and tools. Regardless of location, MindMap ensures consistency of process via global access to our Knowledge Management System.

The management of blended onsite, offsite and offshore teams is integrated into MindMap's outsourcing methodology. Key to ultimate success is the consistency of the local onsite team, their strong partnership with clients and the lessons learned in managing people, processes and technologies in multiple locations. Because we are so confident in our ability to provide a flexible delivery and resource model that drives costs down for our clients—and because MindMap's Outsource Delivery Model is so easily scalable—we can take a subset of applications as a proof of concept and phase in new applications quickly.